Community Guidelines

We expect all users to:

• Communicate with kindness, empathy, and professionalism
• Respect diverse backgrounds, identities, experiences, and perspectives
• Avoid harassment, discrimination, or hate speech of any kind
• Refrain from abusive, threatening, or offensive language
• Respond to inquiries and messages in a timely, courteous manner
• Resolve disagreements respectfully and professionally

Birth and parenting journeys are deeply personal. We celebrate diversity and expect all community members to foster an inclusive, supportive environment. We celebrate diversity and expect all community members to foster an inclusive, supportive environment.

Birth professionals must:

• Provide accurate, truthful information about credentials, certifications, and training
• Clearly describe services offered, pricing, and availability
• Only represent qualifications and licenses they actually hold
• Update profile information promptly when circumstances change
• Maintain current professional liability insurance (if required in their jurisdiction)
• Not misrepresent scope of practice or claim medical expertise they do not possess

Families must:

• Provide accurate information about their support needs and timeline
• Communicate honestly about expectations and preferences
• Honor commitments made to birth professionals

Trust is the foundation of our community. Dishonesty, misrepresentation, or fraud will result in immediate account suspension and possible legal action.

Professionals are expected to:

• Adhere to the code of ethics and practice standards of their profession or certifying body
• Maintain appropriate professional boundaries at all times
• Respect client confidentiality and privacy
• Provide services within their scope of practice and training
• Never provide medical advice, diagnosis, or treatment (unless licensed to do so)
• Refer clients to appropriate medical professionals when needed
• Honor agreements regarding availability, services, and fees
• Respond professionally to feedback and resolve disputes respectfully

Families are trusting you with one of the most significant moments of their lives. Professional conduct protects everyone.

All users must:

• Protect personal and sensitive information shared on the platform
• Never share login credentials with others
• Not use the platform for illegal activities or to cause harm
• Report suspicious behavior, safety concerns, or policy violations immediately
• Respect the privacy of conversations and personal information shared
• Not screenshot, share, or distribute private messages without consent
• Not use information obtained on the platform for purposes outside of securing or providing birth support services

⚠️ Safety First: If you ever feel unsafe or experience harassment, threatening behavior, or any form of abuse, please contact us immediately at support@elunel.com and, if necessary, contact local authorities.

Important — Please Read Carefully:

• Elunel is NOT a healthcare provider. We are a technology platform that connects families with independent birth professionals.
• Elunel does NOT provide medical care, services, advice, diagnosis, or treatment.
• All professionals on Elunel are independent contractors, not employees or agents of Elunel.
• Elunel does not supervise, direct, or control the services provided by professionals.
• Families are responsible for independently verifying credentials, conducting interviews, checking references, and evaluating whether a professional is suitable for their needs.
• Always consult with a qualified, licensed healthcare provider for medical advice, diagnosis, and treatment.

If you encounter behavior that violates these Community Guidelines or have safety concerns, we encourage you to report it immediately.

How to report:

• Use the "Report User" or "Report Concern" option on user profiles and within messages
• Email us directly at support@elunel.com
• Include as much detail as possible: usernames, dates, description of the incident, and any relevant screenshots

What you can report:

• Harassment, threatening, or abusive behavior
• Fraudulent or misleading profiles
• Violation of professional standards or scope of practice
• Privacy violations or unauthorized sharing of information
• Discriminatory behavior or hate speech
• Safety concerns or suspicious activity
• Spam, scams, or inappropriate solicitations

Elunel reserves the right to enforce these Community Guidelines to maintain a safe, respectful community.

Violations may result in:

• Warning: First-time or minor violations may result in a formal warning
• Temporary Suspension: Account access may be temporarily suspended pending investigation
• Permanent Ban: Serious or repeated violations may result in permanent removal from the platform
• Legal Action: Illegal activity, fraud, or violations of law may be reported to authorities

Investigation process:

• All reports are reviewed by the Elunel team
• Reported users may be contacted for their perspective
• Decisions are made based on evidence and the severity of the violation
• Users have the right to appeal enforcement decisions

Our goal is education and community safety, not punishment. Most issues can be resolved through communication and clarification. Serious or repeated violations, however, require stronger action to protect our community.